Position Detail
Shop Supervisor (Duty Free Outlet I Commission I KLIA 2) MY-0218-031
Posting Date : 12 Feb 2018 | Closing Date :13 May 2018
Industry Specialization : FMCG / Retail / Leisure & Recreation / Entertainment / Sports
Type of Employment : Permanent
Minimum Experience : 4 Years
Work Location : Malaysia

We are represent of our respective client to seek for qualified Shop Supervisor to fill the vacancy. 

Reporting to the Shop Manager, the role is to lead, manage, motivate and train the retail team at KLIA2, helping them to develop their skills and maximize potential, therefore ensuring achievement of individual and store targets whilst maintaining a high standard of customer service and store presentation.



  • Minimum SPM, Diploma in any field.
  • Must have 4 - 5 years of retail operations management experience. 
  • Travel Retail & Duty Free business experiences will be an added advantage.
  • Applicants must possess the knowledge of running and operating retail outlets and a proven track record of supervisory, team development and  team building skills.
  • Applicants must will be willing to work on 24 hours rotation shifts. (7.30am-4.30pm / 10am-6.30pm
    12.30pm-9.00pm / 3pm-11.30pm / 10pm-6.30am / 11.30pm-8.00am).



  • Achieving monthly individual sales targets by embodying the brand and utilizing the way to sell.
  • Deliver a memorable retail experience through: initial contact (body language and greeting), assessing the client's needs, make the client dream (romance the product), offering excellent after sales service/follow up.
  • Learn from Store Manager and store team how to maximize business opportunities.   
  • Establish and nurture strong and trustful relationships with all the clients to surpass their expectations.
  • Perform with energy, is proactive, does not give up and actively researches ways to improve results/solve problems.
  • Collect the feedbacks from customers on the collection and provide them to the Store Manager.
  • Gather information on competitor activity, visiting competitors, read editorials, magazines etc.
  • Contribute to team work, adapts to different personalities, is flexible, seeks support from and provides support to colleagues.
  • Ensure interior and exterior of store is maintained to company standards.
  • Lead the team to achieve personal & store target.



  • Industry - International Duty Free Retail Outlet (High End - Cosmetic + Perfume + Bag + Chocolate + etc).
  • Working days - 6 days with shift either rest day will fall on weekday or weekend.
  • Commission - Yes, if manage to achieve store targer.
  • Allowance - Yes, transport allowance.



  • Click Apply Now.
  • Please include updated information in your resume with your recent photo, complete job responsible in your current and past employment.
  • Please stated your leaving reason for your current and past employment.
  • Please stated your current and expected salary / Date of availability / Notice period.


ONLY shortlisted candidate will be notified.


If interested, please email resume to passion3@achievegroup.asia or june.khan@achievegroup.asia.




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