Position Detail
Operation Executive (Order Management) (Mandarin Speaking) MY-0218-029
Posting Date : 12 Feb 2018 | Closing Date :13 May 2018
Industry Specialization : FMCG / Retail / Leisure & Recreation / Entertainment / Sports
Type of Employment : Permanent
Minimum Experience : 2 Years
Work Location : Malaysia


Responsibilities:

Order Management:

  • Supports selected accounts (Key and Field accounts) order management requirements from reporting, updating changes to the order in SAP and updating to sales/account team
  • Work closely with team on mass shared service to accounts
  • Reduce/Remove all value added services to accounts provided unless approved.
  • Ensure all orders required block is blocked accordingly
  • Escalate order management issues to team lead
  • Works on returns in SAP & Operational teams including 3PL
  • Ensure all e-forms are entered on timely basis
  • Provide reporting for cross functional teams on booking and tracking in a timely manner
  • Ensure order call-offs are completed in time for customer service team
  • Ensure healthy OBH (Order Book Health) for accounts and clean up no DSM (Demand Supply Match)

Operational Support:

  • Ensuring orders are ready for operational team to deliver and ensuring customers are being updated
  • Ensure return sales orders are updated on time and created within timeframe
  • Ensure orders are being executed for block and unblocks for Ops to capture correct performance support

Customer Service :

  • Interaction with customers via shared service e-mails for blocks, holds
  • Works closely with business operations manager and customer service teams
  • Will service group of accounts with minimal special needs

 

Requirements:

  • Candidate must possess at least a Diploma, Bachelor's Degree, any field.
  • Strong Customer Service/ Logistics/ Operational experience
  • Understanding of customer service/ operational values and behaviors
  • Required skill: SAP.
  • Required languages: Chinese, English
  • Applicants must be willing to work in Damansara Perdana.
  • Full-Time position(s) available.

 

If interested, please email resume to passion7@achievegroup.asia or sally.wong@achievegroup.asia.

 

YOUR SUCCESS IS OUR ACHIEVEMENT!

 

  
If you encounter difficulties, please click here for technical assistance.